Website Conditions
Terms of Trade

Definitions:

“Magnets New Zealand”, “Company”, “we”, “us”, or “our” refers to Magnets New Zealand, a company part of the Magnets Group of companies located at 142 Bush Road, Rosedale, Auckland (0632), New Zealand
Magnets Group (Magnets New Zealand Ltd) NZBN: 942 90 3215 7345

“Customer”, “Applicant”, “client”, “you”, or “your” refers to the company, partnership, individual or sole trader entering into this agreement.

Details such as; Your name, delivery and billing address, email address, phone number, age, any order history that you have previously purchased or enquired about, and any additional information relating to you that you provide us. This information is held securely by Magnets New Zealand Limited and is not for resale.

This information is held in order to assist us to better the level of service we can provide to you and to improve our website so it is easier to find what is relevant to you.

1. Website pricing

1.1 – Advertised Website Pricing
The price you pay is inclusive of GST, but exclusive of freight and other taxes or duties which may be applicable to your order (except to the extent already expressly included in the price). We can revise our prices at any time prior to accepting your order.
Purchase prices are given in New Zealand dollars unless otherwise stated. You are bound to pay us the price once we accept your order. A quotation does not give rise to a binding contract until you place an order which we subsequently accept.

For larger orders that are not included in our website price break discounts or for trade customers, a larger discount may be available to you. Please contact us to ask regarding a larger quantity discount.

In the rare event of a website pricing error displaying the incorrect price of any products or services, we reserve the right to cancel and refund any affected orders at our sole discretion.

1.2 – Price Match Guarantee
Our price match guarantee is only available for identical products (magnet grading, size, plating, etc.) and is only eligible for other New Zealand based businesses operating within New Zealand with a valid NZBN. Products must be available for dispatch and not drop shipped. This guarantee may be discontinued at any time without prior notice.

1.3 – Promotional Pricing
Any pricing promotions may be discontinued without prior notice. However, any orders received during the pricing promotion will remain eligible for any discounts where they may apply. Unless stated, promotions may not be used in conjunction with one another. This also includes any special pricing discounts associated with any single customer account such as though our Loyalty System.
Unless otherwise stated discounts will not be applied to freight.

1.4 – Quotations
Should you require a written quotation for your order, please email us so we can raise a quote for you.
Quotes are valid for 30 days from the quotation date unless otherwise stated and any changes in order quantities will void your quotation, quotes older than 30 days or older than the stated date are no longer valid.

2. Payment methods

2.1 – Available Payment Methods
We offer the following payment methods for sales on and off our website

• Click (Paymark) gateway which processes credit card (Visa & MasterCard) and online Eftpos payments
• Stripe Gateway which processes credit card (Visa, MasterCard & American Express) and AfterPay payments
• Direct bank transfer – Any bank fees must be paid by the purchaser.

You must not pay, or attempt to pay, for products through any fraudulent or unlawful means through any payment gateway.

Magnets New Zealand will provide you with a receipt at the time of delivery which specifies the total fees for the products in the order.

“Payment details are not stored by Magnets New Zealand” means that any card details used during the transaction are process by the gateway provider being either Click (Paymark) or Stripe or account details used used by the AfterPay gateway and are not stored on our site and Magnets New Zealand cannot access these records. *Exception is to process refunds where the gateway provider retains your records for a set time period.

2.1.1 – Credit Card/EFTPOS Payments
Credit card payment is processed through the Click (Paymark) and Stripe gateway’s. If you choose to pay by credit card, you authorise us to debit the amount that is payable for an accepted order from your nominated credit card.

2.1.2 – AfterPay Payments
AfterPay Orders placed using the Stripe gateway are processed and dispatched once your order has cleared the providers site. You choose to pay using AfterPay that you authorise us to debit the amount payable for an accepted order from your nominated account.

2.1.3 – Bank Transfer (EFT) Payments
Any bank fees incurred by EFT payments are payable by the purchaser, orders where this charge is not paid will result in your order being held until payment is received in full. Please email [email protected] to raise an invoice.

2.1.4 – Trade Accounts
For orders being paid for by “Trade Account” gateway which is only available to authorized customers with a credit account. To be eligible for a trade account, your monthly purchasing activities must be a minimum of $3000.00 inc GST
Accounts with a transaction level lower than this amount may be changed to a cash account at Magnets New Zealand’s discretion with prior notice to the account holder.

3. Description of products

3.1 – Accuracy of goods
Magnets New Zealand cannot warrant or guarantee that the content of the website will always be current, accurate or complete. Descriptions, illustrations, and literature are therefore not binding on the seller. If the goods do not match the description on the seller’s website, the buyer should inform the seller immediately so that the seller may take appropriate action to correct the product listing and offer corrective actions.

4. Incorrect supply/Damaged Goods

4.1 – Incorrect supply
Incorrect supply of your order must be reported to Magnets New Zealand within 5 days of receipt of goods. Magnets New Zealand will then remedy the problem as soon as possible.
A query must be raised within 10 days of the stock being dispatched, failure to raise a query within this time will result in no refund given with your order.

4.2 – Damaged Goods
Damaged goods must be reported to Magnets New Zealand within 5 days of receipt of goods. Magnets New Zealand will then remedy the problem as soon as possible and where possible dispatch replacement goods free of charge.
A query must be raised within 10 days of the stock being dispatched, failure to raise a query within this time will result in no refund given with your order.

5. Availability of stock

5.1 – Stock availability
Magnets New Zealand cannot guarantee the availability of stock at all times and as a result, reserves the right to cancel an order due to short supply. You will be notified that your order has been placed on backorder and if payment has been made a full refund will be offered if you do not wish to wait for your backorder of stock. If you have been affected by a shortage of stock you will be notified by one of our staff.

We also reserve the right to withdraw or suspend the sale of any items displayed on our website, whether temporarily or permanently, at any time without prior notice. We are not responsible for any loss, damage or expenses incurred by you, or any other person directly or indirectly as a result of the unavailability of stock at any time.

6. Returns & refunds

6.1 – 30 Day Return Policy
Magnets New Zealand have a 30 day return policy on all stock items. Any specially procured items at the buyer’s request, custom made items or clearance items are not eligible for our 30 day return policy.
This 30 days applies from the date of order not date of delivery.
All items must be in an unused condition in order to be refunded. Should you wish to return an item within this timeframe, please contact us to arrange a return.

The buyer is responsible for the cost of returning the goods to the sender and must be packed in a safe manner to not only protect the goods but satisfy the shippers conditions for freighting dangerous goods.

Once the goods have been approved for return please address them to the address below and include a copy of your invoice.

Magnets New Zealand
T/A – Magnets New Zealand Ltd
142 Bush Road
Albany, Auckland 0632
New Zealand

Should your goods be rejected by the carrier or be stopped at a gateway, Magnets New Zealand will not be responsible for any additional costs incurred.

6.2 – General returns outside of our 30 day policy
Goods being returned outside our 30 day return policy are subject to approval by Magnets New Zealand. Should the goods be approved for return they must meet the below criteria.

1. Goods must be returned in their original packaging, and both the goods and packaging must be in brand-new condition.
2. Goods being returned for a refund beyond 30 days of purchase will incur a 20% restocking fee.
3. Returned items must include the name and details of the purchaser and the original invoice number.
4. Shipping charges for returned purchases will not be refunded, and returned goods will be at purchaser’s risk until received by Magnets New Zealand.
5. In the case of a credit card refund, the refund will only be made to the same credit card used in the original purchase.
6. The return freight is paid by the buyer.
7. Specially procured items at the buyer’s request, custom made items or clearance items are non-returnable and non-refundable.

Items for return should be addressed to;
Magnets New Zealand
T/A – Magnets New Zealand Ltd
142 Bush Road
Albany, Auckland 0632
New Zealand

7. Liability

7.1 – Liability Clause
The Consumer Guarantees Act 1993, the Fair Trading Act 1986 and other statutes may imply warranties or conditions or impose obligations upon Magnets New Zealand Ltd which cannot by law (or which can only to a limited extent by law) be excluded or modified. In respect of any such implied warranties, conditions or terms imposed on Magnets New Zealand Ltd, Magnets New Zealand Ltd’s liability shall, where it is allowed, be excluded or if not able to be excluded only apply to the minimum extent required by the relevant statute.

(a) Except as otherwise provided by clause 6 Magnets New Zealand Ltd shall not be liable for:

1. Any loss or damage of any kind whatsoever, arising from the supply of Goods by Magnets New Zealand Ltd to the Customer including consequential loss whether suffered or incurred by the Customer or another person and whether in contract or tort (including negligence) or otherwise and irrespective of whether such loss or damage arises directly or indirectly from Goods provided by Magnets New Zealand Ltd to the Customer; and
2. The Customer shall indemnify Magnets New Zealand Ltd against all claims and loss of any kind whatsoever however caused or arising and without limiting the generality of the foregoing of this clause whether caused or arising as a result of the negligence of Magnets New Zealand Ltd or otherwise, brought by any person in connection with any matter, act, omission, or error by Magnets New Zealand Ltd its agents or employees in connection with the Goods
3. Any claim against Magnets New Zealand Ltd shall be limited to the value of the goods supplied and is not responsible for the direct or indirect costs associated with the order.

8. Copyright

8.1 – Ownership
All information on this website is subject to copyright owned by Magnets New Zealand. Any reproduction without prior written permission by Magnets New Zealand is prohibited.

9. Changes to this website

9.1 – Website Updates
Magnets New Zealand may update or revise these Terms of Trade, including the Privacy Policy, at any time. Changes to these Terms of Trade will take effect immediately once they are published on this website. You are responsible for regularly checking these Terms of Trade for changes. If you continue to use this website after we post changes to these Terms of Trade, you indicate your acceptance of such changes.

Note: All purchases are subject to Magnets New Zealand’s full terms and conditions which are available on request.

10. Shipping and Deliveries

10.1 – Courier Providers and Timeframes
Three courier services are used throughout New Zealand being the below:

• Our standard service uses Post Haste services to deliver within 3-7 business days.
• Our express service uses New Zealand Couriers services to deliver within 1-3 business days.
• Our Rural service uses NZ Post services to deliver within 5-10 business days.

Three courier services are internationally being the below:

• Australia Post services to deliver within 5-20 business days.
• DHL Express services to deliver within 1-5 business days.
• FedEx Priority services to deliver within 1-5 business days.

Magnets New Zealand reserves the right not to ship to remote or rural locations. If you have made payment a full refund will be given.
Any orders that are dispatched to remote or rural locations may experience delays and Magnets New Zealand takes no responsibility for any delays caused by courier providers.

Orders being delivered by NZ Post have authority to leave the parcel in a safe location and may not collect a signature. Post Haste and New Zealand Couriers orders require a signature or name to be delivered.

All customer orders, on completion, are automatically sent a track and trace link via email.
Should your parcel not be delivered within this timeframe, please contact us so we can raise a delivery query on your parcel.

10.2 – Same day dispatch
We guarantee same day dispatch of any order received under the condition that orders are received before 3:00 pm (NZDT) Monday to Friday. This is for Post Haste, New Zealand Couriers and NZ Post services.
Our Same Day Dispatch Guarantee may be voided by factors outside of Magnets New Zealand’s control such as natural disasters or load volumes with courier services

10.3 – International clearance charges
Your order will be shipped from our warehouse in Auckland, New Zealand. As the buyer you are responsible for any tariffs, duty, import taxes, handling fees, or customs clearance charges required by your country for importing consumer goods. We do not collect this beforehand.

11. Magnetic Superlifter 10 Year Magnetism Guarantee/Warranty Conditions

11.1. Scope of Warranty

• This warranty exclusively covers the magnetic performance of the Magnetic Superlifter unit for a period of 10 years from the date of purchase.
• The warranty applies solely to issues related to the loss of magnetism in the unit. Any other malfunction or damage is excluded from coverage under this warranty.

11.2. Exclusions

• Damage resulting from improper use, mishandling, unauthorized repairs, or modifications will not be covered by this warranty.
• The warranty does not cover physical damage, corrosion, or wear and tear on parts that do not affect the magnetism of the unit.
• Any unit that has been exposed to extreme temperatures, chemicals, or conditions outside of its recommended usage parameters will be excluded from warranty coverage.

11.3. Registration Requirement

• The unit must be registered with Magnets New Zealand within 30 days of purchase to be eligible for warranty claims by entering your details here.
• Units that are not registered with us will have their warranty voided.

11.4. Annual Load Testing Requirement

• The Magnetic Superlifter must undergo an annual load test, and evidence of each test must be submitted to Magnets New Zealand.
• The first load test must be conducted within 12 months of purchase, with subsequent tests required annually for the warranty to remain valid.
• Failure to collect evidence of load testing annually will void the warranty.

11.5. Claim Process

• To initiate a warranty claim, contact Magnets New Zealand with your registration details, proof of purchase, evidence of annual load tests and send the unit back to us at
  Magnets New Zealand
  T/A – Magnets New Zealand Ltd
  142 Bush Road
  Albany Auckland 0632
  New Zealand
  Ensure that your information is displayed clearly on the return parcel so the sender can be identified.
• The unit will be inspected to determine whether the issue relates to loss of magnetism and falls under warranty coverage.
• If the claim is approved, Magnets New Zealand Ltd will repair or replace the unit at its discretion.
• If the claim is rejected it is up to your company to arrange freight to collect the unit or we can ship the unit back to you at your cost.

11.6. Limitations of Liability

• Magnets New Zealand shall not be liable for any indirect, incidental, or consequential damages arising from the use or inability to use the Magnetic Superlifter.
• The maximum liability under this warranty shall be limited to the original purchase price of the unit.

12. Magnets Club Loyalty System

12.1 – Promotional Emails and Marketing Lists
By creating an account on our website you agree to be put into our marketing mail list and you will receive promotional emails from us. You may opt out at any time however by doing so you will immediately forfeit access to any existing discounts that you have earned and will no longer be eligible to receive further discounts. Any promotional discount codes will also immediately be made ineligible for use.

By being in our marketing mail list you will be eligible to earn discounts through our promotional system by increasing your 12 month spending history with Magnets New Zealand.

12.2 – Calculating previous 12 month spend
Your previous 12 month spend is calculated daily and only by orders that have been “Completed” where the order has been dispatched. Any order made under your online account and has been marked with the status as “Completed” will be factored into your previous 12 month spend.

By increasing your spend you may move up in tiers and by having previous purchases become older than 12 months may move down as this no longer becomes eligible to be factored into your previous 12 months of spend. Orders that have been refunded or cancelled will not be factored into your 12 month spend.
Should an order previously been eligible by being “Completed” and a refund request is made and accepted by Magnets New Zealand the value of the refund will be deducted from your 12 month spend.

Should a refunded order affect a following order that has been made, Magnets New Zealand reserves the right to calculate the true cost of the new order and refund the true balance that would occur after taking into account your reduced discount, this may mean you will receive less than what you have previously paid for your original order.

Orders made without being logged into your account will not be adjusted to be placed under your account, likewise orders made without being logged into your account will not be manually edited to include your online discount.

12.3 – Loyalty system adjustments/amendments 
Magnets New Zealand reserves the right to make adjustments to our loyalty system including but not limited to;

• Spend required to reach each tier
• Discounts and other benefits available at each tier
• What products are eligible to be discounted under each tier
• The right to discontinue our system in its entirety

We reserve the right to make any adjustments without previous notice, it is your responsibility as the consumer to check our Loyalty Perks page for any updates to the scheme. You will be notified by email regarding any changes that may impact your account.

12.4 – Re-subscribing after being removed from our marketing list
If you request to be removed from our marketing list we can re add you back into it on request making you eligible for our loyalty system however, your previous 12 month spend will commence from the date you re-subscribe. Any orders made before this date will not be factored into your annual spend.

12.5 – Free Freight Offer With Magnets Club
Our free freight offer is for our standard freight options only. Delivery to Rural Addresses will be chargeable.

13. Five Year Magnetism Guarantee

Magnets New Zealand proudly offers a 5-Year Magnetism Guarantee on all Magnetic Rods, Bullets, Drawers (Non-EasyClean systems only), Liquid Filters (Non-Jacketed), Probes both standalone and Inline (non-EasyClean), Viticulture Rods, and Shallow Plate Magnets (10,000 gauss systems) ensuring they retain a magnetic strength of at least 10,000 gauss under normal operating conditions. This guarantee is subject to the following terms and conditions:

13.1 – Conditions of Warranty Coverage
To maintain warranty eligibility, the following conditions must be met:

13.1 (a) – Annual Testing Requirement
Magnetic systems must be tested annually by Magnets New Zealand in accordance with the HACCP 0909MAGSEP2-2021 standard. Failure to complete annual testing will result in voiding of the warranty.

13.1 (b) – Operating Conditions
The magnetic systems must:

• Not be exposed to temperatures exceeding the product’s specified maximum operating temperature.
• Not be subjected to physical shock, such as being dropped or struck with force.
• Be used in appropriate applications, avoiding exposure to corrosive chemicals or environments unless specifically rated for such conditions.

13.1 (c) – Signs of Misuse or Neglect
Any evidence of abuse, tampering, or unauthorized modification of the magnetic rods will void this warranty.

13.2 – Exclusions
This warranty does not cover:

• Loss of magnetism due to excessive heat, physical impact, or chemical exposure beyond the rated specifications.
• Normal wear and tear, surface marks, or cosmetic damage that does not affect magnetic performance.
• Any transportation, removal, installation, or testing costs, unless explicitly agreed in writing.

13.3 – Claims Process
If a magnetic system falls below 10,000 gauss during the five year warranty period:

• The unit must be returned to Magnets New Zealand for inspection and verification.
• If the failure is confirmed and no breach of conditions has occurred, we will replace the unit free of charge.
• Replacement units do not reset the warranty period; the original warranty term applies.

13.4 – Limitation of Liability
Magnets New Zealand shall not be liable for:

• Any indirect, incidental, or consequential damages, including but not limited to loss of production, contamination, or downtime.
• Any failure or performance issues caused by improper installation, handling, or storage.

14. Price Beat Guarantee – Terms & Conditions

At Magnets New Zealand, we are committed to offering the best value to our customers. If you find a lower advertised price from another New Zealand-based retailer on an identical in-stock product, we’ll beat it by 10% – subject to the following terms and conditions:

14.1 Eligibility Criteria
To qualify for the Price Beat Guarantee, the following conditions must be met:

1. Identical Product:
   The product must be identical in every way – including brand, model, grade, coating (in the case of raw magnets), specifications, and quantity.

2. In Stock:
   The competitor’s product must be currently in stock and available for immediate purchase at the time the Price Beat Guarantee is requested.

3. New Zealand-Based Retailer:
   The price comparison must be with an New Zealand retailer with an active NZBN, who is currently operating and shipping within New Zealand. Marketplace listings (e.g. eBay, Amazon, TradeMe, AliExpress), liquidation sales, auctions, and grey market imports are excluded.

4. Written Quotation or Proof:
   A written quote, official invoice or a link to the competitors site dated within the last 7 days must be provided. This must clearly show the retailer’s name, the product details, price, and any applicable shipping charges.

5. Price Comparison Basis:
   The comparison must include any additional charges such as shipping, handling, and other fees. The total price (product + shipping) is what we will compare and beat.

6. Shipping
   Our express freight service (New Zealand Couriers) are not eligible for our price match.
   Orders being price matched will be sent with our standard freight provider unless otherwise stated.

14.2 Exclusions
We reserve the right to decline a Price Beat Guarantee under the following conditions:

• If the competitor’s price is below our cost price, or would result in a sale at a loss.

• If the item is:

  • Part of a clearance, liquidation, or closing down sale.

  • Sold through an unauthorised reseller or private seller.

  • Mispriced due to a typographical error or advertising error.

• If the competitor does not offer GST-inclusive pricing or is not compliant with New Zealand Consumer Law.

14.3 Additional Terms

• The Price Beat Guarantee is limited to one claim per identical item per customer.

• The offer is not applicable retrospectively to purchases already made.

• This offer cannot be combined with any other discounts, promotions, or loyalty rewards.

• We may verify the price and availability with the competitor before honoring the guarantee.

• The Price Beat Guarantee is only valid prior to purchase. We do not offer post-sale price adjustments.

Our Discretion

Magnets New Zealand reserves the right to modify or withdraw the Price Beat Guarantee at any time without prior notice. All claims are subject to our reasonable discretion and the final decision rests with Magnets New Zealand.